Heartwood Privacy Policy

Effective date: November 10, 2026

Who we are

Heartwood is a subscription library of audio stories for children ages about 3 to 12. Parents and gift-givers in the US buy it.

Heartwood is run by Avenor Operating Ventures LLC, a Delaware limited liability company. In this policy, "we" and "us" mean Avenor Operating Ventures LLC.

This policy covers our website, heartwoodstory.com. The addresses listenheartwood.com and getheartwoodstories.com send visitors to heartwoodstory.com, so this policy covers those visits too.

The website describes Heartwood and plays free sample stories. It has no accounts, no sign-up forms, and nothing is sold on it.

Who this site is for

This site is for adults: parents and people buying Heartwood as a gift. It is not directed to children. Children listen to our stories, but the website does not ask children for anything.

What we collect and why

Analytics

We use two analytics tools to understand how people use the site:

• PostHog, for product analytics, and
• Google Analytics 4, which runs on the site.

These tools use cookies and similar technologies. They collect usage data, such as the pages you view, your device and browser type, and your approximate location based on your IP address.

We use this information to understand how the site is used and to improve it.

Standard server logs

Vercel hosts our website. Like most web hosts, Vercel keeps standard request logs when anyone visits the site. These logs can include an IP address, browser type, the page requested, and the date and time.

We and Vercel use these logs to run the site, keep it secure and fix problems.

Sample stories

You can play free sample stories in your browser. You don't need to give us any information or sign in to play them. The audio files come from our website, so loading a sample is a normal web request, like loading a page, and is covered by the analytics and server logs described above.

If you email us

If you write to support@heartwoodstory.com, we receive your email address and whatever you put in your message. We use it to reply to you.

What we don't collect

• Nothing from children. The site is designed for adults. It has no child accounts, no child profiles, and no form or feature that asks a child for information.
• No form data. The website has no sign-up or other forms. It does not ask for names, email addresses, phone numbers, home addresses or payment details.
• No advertising pixels. The site does not use advertising pixels. If we add them, we will update this policy before they run.

If we learn that a child has sent us personal information, for example by emailing us, we will delete it. If you think a child has done this, email support@heartwoodstory.com.

Service providers

We use these companies to run the site:

• Vercel hosts the website and the sample audio, and keeps the server logs described above.
• PostHog provides product analytics.
• Google provides Google Analytics 4.

These companies handle information so they can provide their services to us. Each has its own privacy policy.

We may also share information if the law requires it, or to protect our rights, our users or others.

If Heartwood or Avenor Operating Ventures LLC is sold or merged, information we hold may move to the new owner as part of that deal.

How long we keep it

We keep support emails as long as we need them to help you and keep a record of our conversation. Analytics data and server logs are kept by the providers above under their own retention settings.

Your choices and rights

These choices are open to everyone, wherever you live.

• Ask what we hold. Email support@heartwoodstory.com to ask what information we hold about you.
• Correct it. Email us to ask us to correct information about you that is wrong.
• Delete it. Email us to ask us to delete information we hold about you.
• Cookies. You can block or delete cookies in your browser settings. If you do, the analytics tools above can't use cookies to recognize your browser.

We respond to these requests promptly.

Changes to this policy

We will update this policy when the site changes, for example when the Heartwood app, accounts or checkout launch, or if we add advertising pixels. When we update it, we will post the new version on this page and change the effective date at the top.

Contact us

Email: support@heartwoodstory.com

Mail: Avenor Operating Ventures LLC, 1500 N Grant St #7971, Denver, CO 80203