Heartwood Terms of Use

Effective date: November 10, 2026

1. Agreeing to these terms

These Terms of Use cover our website, heartwoodstory.com. The addresses listenheartwood.com and getheartwoodstories.com send visitors there, so these terms cover those visits too.

The site is run by Avenor Operating Ventures LLC, a Delaware limited liability company. In these terms, "Heartwood", "we" and "us" mean Avenor Operating Ventures LLC.

By using the site, you agree to these terms. If you don't agree, please don't use the site.

The site is for adults in the United States.

Our Privacy Policy, posted on this site, explains what we collect and how we use it.

2. What the site is

Heartwood is a subscription library of audio stories for children ages about 3 to 12. The library includes:

• faith stories from a broad, non-denominational Christian perspective,
• classic literature retold for different ages,
• unabridged readings of public-domain texts, and
• original series.

The site describes Heartwood and plays free sample stories.

3. How our stories are made

Our stories are made through collaboration between people and AI.

4. Listening to the sample stories

You may listen to the sample stories on the site for your own personal, non-commercial use. That includes playing them for your own children.

You may not:

• download, copy, record or share the audio, except for what your browser does on its own to play it; or
• post it anywhere else, sell it, or use it in a product or service.

5. Who owns the content

The stories, recordings, text, artwork, music, design and other content on the site belong to Avenor Operating Ventures LLC or to the people who license them to us. Using the site doesn't give you any ownership of them.

Some of our stories are based on, or are full readings of, works in the public domain. The original public-domain texts are free for anyone to use. Our retellings, adaptations, recordings and artwork, and the way we select and arrange them, are ours.

The Heartwood name and logo are ours. Please don't use them without our permission.

6. Subscriptions, trials and gift plans

When you buy Heartwood, the terms shown to you before you start and at checkout govern your purchase.

Our offers:

• Subscription: $99 per year, or $9.99 per month.
• Founding-family price: $79 for the first year, then it renews at $99 per year. We show the renewal price up front, before you buy.
• Free trial: 14 days. No card is required. Before you sign up, we show you the price, the renewal or start date, and how to cancel, and we ask for your express consent. What happens at the end of the trial is as shown to you before you start and at checkout.
• Gift plan: 12 months for $99, paid once. It does not renew automatically. The buyer picks the start date.

How you pay, cancellation, refunds, taxes and any price changes are as shown to you before you start and at checkout.

7. Using the site properly

When you use the site, please don't:

• break the law, or help anyone else break it;
• try to get into parts of the site or its systems that you aren't meant to reach;
• interfere with the site, overload it, or spread malware through it;
• scrape, crawl or bulk-download the site or its content with automated tools;
• use the site's content to train or improve AI models; or
• pretend to be someone else, or pretend to be connected with Heartwood.

We may block anyone who breaks these rules from using the site.

8. Disclaimers

The site and the sample stories are provided "as is" and "as available." To the extent the law allows, we make no warranties of any kind, express or implied. That includes warranties of merchantability, fitness for a particular purpose, title and non-infringement. We don't promise the site will always be available, free of errors, or free of harmful components.

Parents and caregivers decide which stories suit their own children.

9. Limits on our liability

To the extent the law allows, Avenor Operating Ventures LLC and its owners, employees and service providers are not liable for any indirect, incidental, special, consequential or punitive damages, or for any lost profits or lost data, that come from your use of the site.

Some places don't allow these limits, so some of them may not apply to you.

10. Governing law and disputes

These terms are governed by the laws of the State of Delaware. Any dispute about these terms or the site will be heard in the state or federal courts located in Delaware.

11. Changes to these terms

We may update these terms, for example when the Heartwood app or checkout launches. When we do, we will post the new version on this page and change the effective date at the top. If you keep using the site after an update, the updated terms apply.

12. Contact us

Email: support@heartwoodstory.com

Mail: Avenor Operating Ventures LLC, 1500 N Grant St #7971, Denver, CO 80203